Legal

Refund policy

Last updated: 31 October 2026

14-day money-back guarantee

If the product isn't right for you, email hello@plexusconsulting.co.uk within 14 days of purchase with your order number. You don't need to give a reason. We'll arrange a full refund through our online store, Payhip, to your original payment method. The timing then depends on your bank or card provider.

After a refund

Your licence ends. Please delete the files, remove the assistant from any AI tool you installed it in, and any copy of the Notion template you duplicated.

Your statutory rights

If you buy as a consumer, you normally have a 14-day right to cancel. For digital content, that right ends when the download begins, if you agreed to that at checkout. Our guarantee above applies anyway, and nothing in this policy affects your other statutory rights.